Student Zone | Tokio Marine HCC
As an existing client of International Student Insurance, you have access to a wealth of insurance information to help you effectively manage your insurance plan. This Student Zone is designed for Tokio Marine HCC Medical Insurance Services (TMHCC) customers who have purchased either the Student Secure or Atlas Travel insurance products.
Search For Providers
Your plan is part of the First Health Network in the USA and Equian around the world. Please use the links below to locate providers that work with your insurance plan:
When contacting a provider in the US, be sure to let them know that your plan is part of the First Health Network. While providers in-network have agreed to accept direct payment, you may want to confirm with them prior to seeking coverage to ensure smooth processing of your claims.
Track Your Claims
You have the ability to track all your claims online and download a copy of your Explanation of Benefits (EOB) that details how your claim was processed. To view your claims online, please sign up below through MESA:
For more detailed information and a step-by-step guide on how to access MESA, please click here.
View Claim Forms
For every new injury and illness you have (even if the provider is billing directly to the claims team), you will need to submit the following documents:
- Fully completed claim form (download links below)
- Copy of photo page of your passport
- Copy of your I-20 or DS2019, if applicable
- Copy of your visa in your passport
We recommend that you scan all these documents, or take a picture with your phone, and email them to the claims team for faster processing. They can be emailed to firstname.lastname@example.org.
For non-emergency medical care (i.e., flu, cold, minor injury, etc.), please visit a local doctor, urgent care center or walk-in medical clinic. If you need emergency care (such as a life-threatening injury or illness), go to the nearest hospital emergency room or call the emergency services (911 in the US) for immediate assistance. Providers can be located using our online provider search tool, or you can call the assistance number on your ID card for help. Doctors will require an appointment, while clinics and urgent care centers may let you walk in for immediate assistance.
Please note: Do not go to the emergency room if you do not have a true emergency as there may be an additional deductible.
When you arrive, be sure to show your insurance ID card and inform them that your insurance is part of the First Health Network (the logo is on your insurance ID Card).
Please note: If you do not have your ID card with you, contact the provider after your appointment and provide them with your insurance details.